Terms of Service

1. Acceptance of Terms

By accessing or using DealDesk (“we”, “us”, “our”), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, do not use the platform.

2. Description of Service

DealDesk is a real estate communication and management platform that enables users to manage property listings, track prospective tenant inquiries, send and receive emails through connected Gmail and Outlook accounts, view calendar availability, create email templates, and configure automated communication workflows. The service is provided on an “as is” and “as available” basis.

3. Account & Access

Access to DealDesk is granted by an administrator. You authenticate using your Google or Microsoft account through our authentication provider (Supabase). You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use.

4. Connected Email Accounts

DealDesk allows you to connect your Google (Gmail) or Microsoft (Outlook) email account. By connecting your account, you authorize DealDesk to:

• Read your email messages and metadata to display inquiries and conversations
• Send emails on your behalf to prospective tenants and contacts
• Read your calendar events to display scheduling availability
• Create, update, and delete Google Calendar events on your behalf (including sending invites to attendees) when you use the Calendar view to manage listing showings
• Maintain a persistent connection using securely stored OAuth tokens

For the full list of permissions requested, see our Privacy Policy. You may revoke these permissions at any time through your Google or Microsoft account settings, or by contacting us.

Administrator access: If you are part of an organization using DealDesk, administrators may be granted the ability to send and read emails on your behalf through the platform's “act-as” feature. This feature is controlled by your organization's administrator and can be enabled or disabled per connected account.

5. Acceptable Use

You agree not to:

• Use the platform to send unsolicited bulk or spam emails
• Violate any applicable laws or regulations, including CAN-SPAM, GDPR, and fair housing laws
• Attempt to gain unauthorized access to other users' accounts or data
• Use the service to harass, discriminate against, abuse, or harm others
• Interfere with or disrupt the platform's infrastructure or security
• Misrepresent your identity or the source of emails sent through the platform

6. Email Content & Responsibility

DealDesk sends emails on your behalf using your connected email account. You are solely responsible for the content, accuracy, and legality of all emails sent through the platform. You are also responsible for compliance with applicable email regulations, including CAN-SPAM, GDPR, and any local or industry-specific communication requirements. DealDesk is not liable for any consequences arising from emails you send.

7. Data Ownership

You retain full ownership of all data you input into DealDesk, including property listings, inquirer information, email templates, and workflow configurations. DealDesk does not claim any ownership rights over your content. We use your data only to provide and operate the service as described in our Privacy Policy.

8. AI-Powered Document Processing & Data Sub-Processors

DealDesk uses large language models (LLMs) to extract structured information from documents uploaded by you or by your applicants — for example, parsing a screening report to surface credit score, income, employer, prior address, and similar rental-application data. To do this, document contents are sent to one or more of the following third-party AI providers, which act as our data sub-processors. Each provider has a Data Processing Addendum (DPA) or equivalent contract that governs their handling of personal data and is automatically incorporated into our agreement with them:

• Anthropic (Claude) — No standalone DPA PDF for commercial customers; the DPA, including Standard Contractual Clauses (SCCs), is automatically incorporated into Anthropic's Commercial Terms of Service, so accepting the Commercial Terms accepts the DPA. View / sign instructions: privacy.claude.com.
• OpenAI — Data Processing Addendum: openai.com/policies/data-processing-addendum. The DPA is incorporated into the OpenAI Business Terms / Enterprise Agreement and controls where it conflicts with the Agreement. Executed via OpenAI's DPA form (see openai.com/enterprise-privacy).
• Microsoft Azure (Azure OpenAI Service) — Microsoft Products and Services DPA: aka.ms/DPA (full hub with dated editions). The DPA is an addendum to the Microsoft Product Terms and is automatically included when you subscribe to an Azure product. Azure OpenAI, now generally available, is covered by it.

Source-document retention. Original files you upload through the document drop zone (PDFs, images) are deleted from our storage shortly after the AI extraction completes. The structured fields extracted from those documents are retained in our database as part of your account's rental-application records and may be deleted on request.

No training on your data. We do not authorize, and the sub-processors named above do not, use your uploaded documents or extracted data to train their foundation models under our enterprise / API terms.

Output review. AI-extracted data may contain errors. Real-estate agents using DealDesk are responsible for verifying any AI-extracted field before relying on it for a leasing decision.

9. Intellectual Property

DealDesk and its original content, features, and functionality are owned by DealDesk and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the platform without prior written consent.

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the platform. DealDesk may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We are not liable for any loss or damage resulting from service interruptions.

11. Limitation of Liability

To the maximum extent permitted by law, DealDesk and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from your use of the platform. Our total liability for any claim shall not exceed the amount you have paid us in the twelve (12) months preceding the claim.

12. Termination

We reserve the right to suspend or terminate your access to DealDesk at any time, with or without cause and with or without notice. Upon termination, your right to use the service will immediately cease. Upon request, we will delete your account and all associated data in accordance with our Privacy Policy.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions. Any disputes arising under these terms shall be resolved in the courts located in New York County, New York.

14. Changes to Terms

We may update these Terms of Service from time to time. When we make changes, we will update the “Last updated” date at the top of this page. Continued use of DealDesk after changes are posted constitutes acceptance of the revised terms.

15. Contact

For questions about these Terms of Service, contact us at nathanieltsung@gmail.com.